Can I dispute my energy bill?

If you get a bill you think is incorrect because you’ve been charged the wrong amount, you can dispute it with your supplier. In order to make a complaint you will need to be able to say why you think you’ve been charged the wrong amount and include evidence to support your claim.

Why is my Energy Australia bill so high?

It is common for energy usage to increase during the construction stages. And once the renovation is complete, your new space may include more lights and power points, and may use more energy to heat and cool. If you have moved recently, your new home might be larger or less energy efficient than your old home.

How do I contact Energy Australia?

If you need a new electricity meter, you can call EnergyAustralia at 1300 137 473 Monday to Friday 8 am – 5 pm, and if you need a new gas meter you can call 1800 818 378. Overseas? For any enquiries overseas, contact EnergyAustralia customer service by dialling +61 3 9422 2968.

Why does my energy bill keep going up?

One of the main reasons your electric bill may be high is that you leave your appliances or electronics plugged in whether you’re using them or not. The problem is, these devices are sitting idle, sucking electricity out of your home while waiting for a command from you, or waiting for a scheduled task to run.

What happens if you dont pay energy bill?

What happens if businesses don’t pay their energy bills? If you haven’t paid a previous bill or you don’t pay a regular amount towards future invoices, you will be in arrears with your supplier. If you don’t attempt to resolve the situation, your energy supplier is within their rights to cut off your supply.

How do I check my energy bill Australia?

Request your energy usage data The easiest way to view your meter data is by logging onto MyAccount, where it is shown in dynamic charts. Alternatively, you can log a Meter Usage Request by completing the online request form.

What is the email address for EnergyAustralia?

Our email bills are sent from [email protected] or by arrangement if you’re a large industrial customer. If you’ve asked us to resend an email bill, it will be sent from [email protected].

Why is my electric bill doubled?

That extra usage of your heater will often result in a higher energy bill. Energy costs have constantly risen year over year, so your rates have consistently increased. Unfortunately, extreme climate months may be the reason why your electricity bill has doubled.